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Answers to Frequently Asked Questions about ILLiad

Important Copyright Information


The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials.

Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research". If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use", that user may be liable for copyright infringement.

This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?

  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
  4. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

What are my username and password?

Your username and password are the same as the Novell username and password you use to logon to campus computers.

Why do I need to register?

Even though you do not need to create a user ID and password you will still be required to fill out a registration form the first time you logon to ILLiad. The information you provide during registration will be used to assist us in processing your requests and delivering them to you. It will also provide us with a way to contact you about your requests should there be any questions or problems.

Once you have registered you will not need to enter your personal information again. You will, however, be able to change your information whenever you need to.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

How can I bookmark ILLiad?

If you want to add a bookmark for ILLiad you should do so from the Logon Screen. In Internet Explorer click "Favorites", then "Add to Favorites...". In Netscape or Firefox click "Bookmarks", then "Bookmark this Page". Many browsers will also allow you to use Ctrl-D to bookmark a page.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • Access ILLiad from a public workstation in a campus lab. Most campus lab computers have special software installed that will delete all cookies when the computer is rebooted.
  • When using an off-campus public access computer delete the history file and cookies when you are finished using ILLiad.
  • Exit from the Web browser before you leave the workstation. This prevents the "Back" button from accessing the pages you were using.
  • LOGOFF and SHUT DOWN or REBOOT the computer when you are done using it.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format).

If you are having problems downloading an electronic PDF file from ILLiad, please see the following video for help: Electronic Delivery Troubleshooting.

For additional help with electronic delivery, please contact the InterLibrary Loan Office at (706) 507-8691 or e-mail ill@columbusstate.edu.

Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and ILLiad without any problems.

Why do I have to keep logging in when submitting requests from inside a database?

ILLiad tries to set a cookie when you logon to it through the request button in a database. If you do not have your browser cookies enabled it cannot set this cookie and you will have to logon to ILLiad each time you want to make a request.

Note: Even if you have cookies enabled you will be required to logon to ILLiad the first time you click on the request button in any new database session.

Who do I contact if I have problems with or questions about ILLiad?

If you have questions about or problems with ILLiad please contact the InterLibrary Loan Office at (706) 507-8691 or e-mail ill@columbusstate.edu.


CSU Libraries Interlibrary Loan Department
Simon Schwob Memorial Library
4225 University Avenue
Columbus, GA 31907
Phone: (706) 706-507-8691
Fax: (706) 706-507-8696

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Columbus State University
4225 University Ave
Columbus, Georgia  31907